Request Remote Support

Submit the request first. TECH-SMART will provide the appropriate remote-support instructions if required.

Support enquiries: support@tech-smart.co.za

Website

Your details

Full name * required

Business name

Phone

Email or phone is required.

Preferred contactEmailPhoneEither

Support request

Do not include passwords, API keys, OTPs, private keys, banking details or other sensitive credentials.

Category

Subject * required

Description * required

Describe what is happening, when it started and any error message you can safely share.

Device or system

For example: Windows laptop, Microsoft 365, Wi-Fi, server, CCTV NVR.

How is this affecting your business?MinorIssue has little operational impact.LimitedOne user/device or small part of the business affected.SignificantMultiple users or an important service affected.Business stoppedCritical business operation cannot continue.Potential security incidentPotential active cybersecurity/security issue.

Affected users

Is there currently a workaround?YesNoNot sure

Site / branch / location

A site, branch or area is enough. Include a street address only if you choose to.

Consent

Read our privacy notice (opens in a new tab) for how we use your information.

I agree that TECH-SMART may use the information provided to respond to this support request.

Smart Technology. Practical Solutions.

TECH-SMART (PTY) LTD

tech-smart.co.za

0878216005
+27673094783
General and privacy: info@tech-smart.co.za
Sales: sales@tech-smart.co.za
Support: support@tech-smart.co.za

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