Your information and this website.

Who to contact

For privacy questions or requests about your personal information, email info@tech-smart.co.za. For sales enquiries, email sales@tech-smart.co.za. For support enquiries, email support@tech-smart.co.za. You can also call 0878216005 or +27673094783.

Information you provide

Enquiry forms collect your name, an email address or phone number, and your requirement or message. Optional details include business name, location, company size, timing and preferred contact method. Product enquiries may include job requirements, quantities, coverage areas and existing equipment.

Support requests include your name, contact details and a description of the issue. You may also provide the affected system, location, number of users, business impact and troubleshooting details. We record your privacy-consent choice and, on enquiry forms, your separate marketing choice.

Required fields are marked. Optional details can be left blank. Without the information needed to understand and respond to a request, we may be unable to assist.

How we use it

We use the information to understand your requirement, respond to you, prepare a quotation or handle a support request. Submitted records include their source, reference, status and submission time. Support priority is derived from the stated business impact.

Permission to respond to your request is separate from the optional marketing choice. You do not have to accept marketing to submit an enquiry. You can withdraw marketing permission by emailing the privacy contact above.

TECH-SMART AI

Chat messages and recent conversation context are sent to OpenAI to generate responses and retrieve approved company knowledge. Avoid sharing passwords, one-time codes, private keys, banking information or other secrets.

The application does not save full AI conversations in its enquiry or support tables. Preparing a draft does not create a ticket or lead. A reviewed draft is saved only after you give privacy consent and submit it; cancelling the draft does not save that request.

OpenAI processes chat content under its own service and data-retention controls. Disabling response storage does not necessarily remove provider security or abuse-monitoring retention. See OpenAI data controls. You can use the enquiry or support forms instead of AI chat.

Service providers and protection

Submitted enquiries and support requests are stored using Supabase. OpenAI provides the AI responses. Website hosting and infrastructure providers may process technical request information needed to operate and protect the service. Processing may occur outside South Africa depending on provider arrangements.

The browser submits requests through server endpoints. Database service credentials stay on the server, and submissions are validated before storage. These safeguards reduce risk but cannot guarantee that any system is completely secure.

Keeping information

We retain personal information only for as long as needed for the purpose of the request, related business records, or applicable legal obligations. Retention depends on the record and the reason it is kept; this notice does not promise a fixed deletion date. Contact us to ask about the information we hold or to request deletion. Requests may be subject to legal retention requirements.

Your choices and rights

You may ask whether we hold your personal information, request access or correction, request deletion where applicable, object to processing, or withdraw consent where processing relies on it. We may need to verify your identity before releasing or changing records. Do not send passwords or sensitive identity documents with an initial enquiry.

Email info@tech-smart.co.za and describe your request. You can also contact the Information Regulator of South Africa about a privacy complaint.

Analytics and tracking

Google Analytics loads only after you accept optional analytics. It uses cookies to measure page visits, successful quote submissions and contact clicks. We do not send form answers, contact details, submission references or AI conversations to Analytics. URL query strings are excluded from our page events. Advertising consent is not granted. Your choice is remembered in this browser; use Analytics preferences in the footer to change it. Rejecting after acceptance clears our Google Analytics cookies and reloads the page. Google processes analytics data under its own privacy controls, and processing may occur outside South Africa. Hosting services may still record technical information about requests regardless of your analytics choice.